Refund policy

For orders placed on our official D-FFRENT webshop, returns are possible within 30 days after delivery of the order.

Order Cancellation

Orders can be cancelled as long as they have not yet been fulfilled or shipped. To request a cancellation, please visit https://account.d-ffrent.be or contact our customer service as soon as possible.

How to Start a Return

To start a return request, please visit https://account.d-ffrent.be or contact our customer service.

In case of return, please send the product to:

D-FFRENT
Loostraat 34
3630 Maasmechelen
Belgium

Returns are at the customer's expense and must be in the original packaging.

We strongly recommend that you provide your package with a tracking number so you know exactly where your return shipment is. Once we have received your return, our customer service department will send you an email confirmation.

Refunds

Once your returned item has been received and inspected, refunds will be processed within 14 days using the original payment method.

In the unlikely event that you receive a product with a defect or manufacturing error, it will be replaced. A report of a defect or manufacturing error must be made within 48 hours of receiving the watch.

If the product is acknowledged by us as damaged or defective, we will reimburse the return shipping costs. However, please note that for returns due to dissatisfaction or other reasons, the return shipping costs are the responsibility of the customer. Watches must be in unused condition for a refund to be granted. We will not accept a refund if the product shows the slightest signs of use.

We do not accept returns when:

  • The product is worn out.

  • The glass is broken.

  • The watch case or glass is scratched.

  • The straps are dirty or worn.

  • The battery has expired.

  • The watch links have been removed.

  • There is damage from careless handling, improper care, deep diving or other extreme water activities, accidents, or normal wear and tear.

  • Returns are not accepted if the protective plastic film has been removed.

🎁 Returns on Promotions – 3 for 2 Deal

Did you make use of our 3 for 2 deal? Then the following return conditions apply:

  • If you return 1 or 2 items, the promotion becomes invalid, and the previously free item will be charged. Your refund will be recalculated based on the actual value of the items you are keeping.

  • If you only return the free item, the promotion remains valid. You simply paid for the other two products.

  • If you return all 3 items, you will receive a full refund (provided all items meet our standard return conditions).

Important Note: D-FFRENT watches are water-resistant, not waterproof.

Please contact our customer service department for more information on the warranty procedure.

Please note: We only reimburse return shipping costs for defective products, not for returns due to dissatisfaction.