SHIPPING

When can i expect my products?

The delivery time is 1-3 days from the moment the order leaves our warehouse.

What are the shipping costs?

D-FFRENT offers free shipping on all watches and on jewelry orders over €50. Delivery time is 1-3 business days!

Will I receive a Track & Trace code with my order?

Yes, with every order we ship, a Track & Trace code is provided.

Is an item that I have added to the shopping cart automatically reserved for me?

No, there is a possibility that the item may be sold out if you do not place your order immediately.

RETURNS

Can I return an item if I am not satisfied with it?

Yes, you can return your order to us within 30 days from the date of receipt.

What are the conditions for returning items?

When you wish to return your order, please note that products must be in unused condition to qualify for a refund. We do not accept returns if the product shows any signs of use.

What happens if the products I return show signs of use?

We cannot refund the full purchase price if the returned items show clear signs of use. The items will be returned to the customer.

Who is responsible for the return shipping costs?

The sender is always responsible for the shipping and its costs. Additionally, a return shipment must include a tracking number.

OTHER QUESTIONS

Are D-FFRENT watches water-resistant?

D-FFRENT watches are water-resistant up to 5 ATM.

What does this mean for a watch?

5 ATM (5 BAR, 50 meters): A watch with this water resistance rating can be safely worn while showering or in the rain. However, if a watch is water-resistant, it does not necessarily mean it is safe for swimming. We advise against swimming with it.

What movements are used in D-FFRENT watches?

D-FFRENT uses quartz movements for precise timekeeping and the NH35A automatic movement for reliable and smooth operation. The NH35A is known for its durability and accuracy, with features like a date function and hacking second hand.

How do I maintain my D-FFRENT watch?

D-FFRENT watches are designed to be low-maintenance. This means that simple cleaning is usually sufficient without the need for special cleaning tools. Just wipe off any accumulated dirt with a damp cloth

How do I adjust the size of my D-FFRENT watch?

In the following video, you will see how to adjust your D-FFRENT watch watch here

What makes our jewelry waterproof?

We use an advanced process called PVD (Physical Vapor Deposition). This technology creates a coating that is up to 10 times stronger than traditional methods, providing the jewelry with excellent water resistance and durability. This technique ensures that your jewelry stays looking like new for a long time and is resistant to daily wear.

Can i shower with my jewlery?

Yes, our jewelry is fully waterproof, so you can wear it confidently while showering or swimming without worrying about discoloration or losing its shine.

What is the difference between a quartz watch and an automatic watch?

A quartz watch is powered by a battery and is very accurate with minimal maintenance. The second hand usually ticks once per second. An automatic watch winds itself through the movement of your wrist, requires no battery, and the second hand moves more smoothly.

WARRANTY

How long is the warranty period?

We offer a 2-year warranty.